Last Updated: May 5, 2026
Shipping Policy
JAMUSIC GROUP LLC d/b/a Jaylen Wilder Music
This Shipping Policy applies to merchandise orders placed with JAMUSIC GROUP LLC d/b/a Jaylen Wilder Music.
1. Processing and Shipping Time
Orders may take up to 14 business days to process and ship after payment is confirmed and the item is available for fulfillment. Business days do not include Saturdays, Sundays, federal holidays, Tennessee state holidays, carrier holidays, or days when our fulfillment operations are closed or unavailable.
2. Possible Delays
Shipping may be delayed due to high order volume, merch production or printing delays, preorder or made-to-order production, inventory delays, supplier delays, payment review, fraud review, incorrect or incomplete customer information, carrier delays, weather, natural disasters, holidays, system outages, or events outside our control. We are not responsible for carrier delays or delays outside our reasonable control.
3. Delay Notices
If we determine that an order cannot ship within the stated timeframe, we may send a delay notice and request consent to the delay where required by law. If applicable law requires cancellation rights or a refund for unshipped merchandise when consent is not obtained, we will comply with applicable law.
4. Shipping Rates
Shipping rates are shown at checkout when available. Shipping charges are non-refundable except where required by law.
5. Tracking
If tracking is available, tracking information may be sent to the email address or phone number provided at checkout. Tracking updates are controlled by the carrier and may take time to appear.
6. Delivery Address
Customers are responsible for entering a complete and accurate shipping address. We are not responsible for lost, delayed, returned, or misdelivered orders caused by incorrect, incomplete, outdated, or undeliverable addresses. If a package is returned to us because of an address issue or failed delivery, we may require additional shipping payment before reshipping.
7. Lost, Stolen, or Marked-Delivered Packages
Once a package is delivered to the address provided at checkout or marked delivered by the carrier, we are not responsible for theft, loss, damage, or inability to locate the package after delivery. If your package is marked delivered but you cannot locate it, check with household members, neighbors, front desk staff, mailrooms, and the carrier directly.
8. Carrier Issues
Carrier delays, scans, delivery estimates, tracking errors, and delivery attempts are controlled by the carrier. We may assist where reasonable, but we cannot guarantee carrier performance.
9. International Shipping
International shipping may not be available unless offered at checkout. International customers are responsible for customs duties, taxes, import fees, brokerage fees, carrier charges, and compliance with local laws. International shipping delays may occur due to customs, inspections, carrier issues, holidays, or local delivery processes.
10. Contact
Shipping questions may be sent to artist@jaylenwildermusic.com. Include your order number, full name, shipping address, and a clear description of the issue.