Last Updated: May 5, 2026
Terms of Sale
JAMUSIC GROUP LLC d/b/a Jaylen Wilder Music
These Terms of Sale apply to all merchandise purchases from JAMUSIC GROUP LLC d/b/a Jaylen Wilder Music. By placing an order, you agree to these Terms of Sale, our Terms & Conditions, Shipping Policy, Returns & Refunds Policy, and Privacy Policy.
1. All Sales Are Final
All merchandise sales are final. We do not offer refunds, returns, exchanges, or cancellations except where required by law or expressly approved by us in writing. This applies to all items including apparel, accessories, limited releases, sale items, discounted items, preorder items, custom items, special drops, signed items, and promotional products.
2. Review Before Ordering
Before placing an order, you are responsible for reviewing product name, description, size, color, quantity, price, discounts, shipping address, billing information, and final sale terms. We are not responsible for customer mistakes including wrong size, wrong color, wrong quantity, incorrect address, duplicate order, missed discount code, or failure to read product details.
3. Product Variations
Merchandise may have slight differences in color, size, texture, placement, stitching, print location, or appearance due to manufacturing, printing, garment type, screen display, or production batch. Minor variations are not defects and do not qualify for a refund, return, exchange, cancellation, or chargeback.
4. Limited Availability
Some items may be limited, seasonal, preorder, custom, or available only while supplies last. We may limit quantities, refuse bulk purchases, cancel suspected reseller orders, or cancel orders affected by inventory errors. If an item becomes unavailable after purchase, we may cancel the affected item and provide a legally required refund or offer a replacement.
5. Preorders and Special Drops
If an item is listed as a preorder, backorder, custom item, special drop, or made-to-order item, processing and shipping may take longer than standard orders. Any special timing listed on the product page controls over general shipping estimates. Preorder and made-to-order sales are final except where required by law.
6. Payment Authorization
By placing an order, you confirm that you are authorized to use the payment method provided. We may cancel or hold orders for payment issues, fraud review, suspected unauthorized payment use, chargeback risk, or suspicious activity.
7. Pricing and Errors
We may correct pricing, product, inventory, discount, shipping, or checkout errors at any time. If an order is affected by an error, we may cancel or adjust the order as permitted by law.
8. No Chargeback Abuse
You agree not to file false, abusive, or bad-faith chargebacks. If you have an issue with an order, contact us first at artist@jaylenwildermusic.com. Bad-faith chargebacks, false claims, or fraud may result in order cancellation, refusal of future orders, reporting to payment processors, or legal action.
9. Damaged, Incorrect, or Missing Items
If you believe you received a damaged, incorrect, or missing item, you must contact us within 5 calendar days of delivery at artist@jaylenwildermusic.com. Your message must include your order number, full name, email address, clear photos of the item and packaging, and a description of the problem. If we approve a claim, the remedy may include replacement, repair, store credit, or reshipment. Refunds are not provided unless required by law.
10. No Unauthorized Returns
Do not return merchandise without written authorization from us. Unauthorized returns may be refused, discarded, returned to sender, or held without refund or credit.
11. Customer Responsibility
Customers are responsible for providing accurate information, monitoring email updates, reading policies before ordering, using a safe delivery address, tracking shipments, and contacting us promptly about order issues.